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Amplified Phones for People with Hearing Difficulties

Amplified Phones for People with

Hearing Difficulties

Are you or a person you know having trouble hearing conversations on the phone?

The”Illinois Telecommunication Access Corporation” (ITAC) is here to help

The purpose of ITAC is to provide telecommunications access to people who are Deaf, Hard of Hearing, Late Deafened, Speech-Disabled and Deaf-Blind.  We accomplish this by providing the Illinois Relay Service and issuing equipment that ranges from amplified telephones to Braille phones. ITAC has been issuing equipment since 1988.

Illinois law requires that all Landline and most Cable and VoIP telephone companies provide telephone access for people who are deaf, deaf blind, hard of hearing or speech disabled.  ITAC programs are funded by a charge on participating companies’ phone lines.   Please visit us at our website at if you would like more information.


Voucher Program – the user owns and is responsible for the upkeep of the equipment.  Participants in good standing are eligible for a new voucher every four years.  ITAC’s vouchered equipment includes the following:

  • Amplified Telephones
  • TTYs

Loan Program – ITAC owns and provides normal upkeep of the equipment.  The Loan program covers repair and exchange services under circumstances of normal wear and tear.  Any damage to equipment deemed to be “user abuse” is charged back to the user.  ITAC’s loaned equipment includes the following:

  • CapTel
  • TTY with LVD
  • Braille phone

Illinois Relay Program – ITAC provides telecommunications relay service (TRS) in Illinois, under a contract with Sprint.  The premiere provider of relay in the United States, we are extremely pleased with the quality of service that Sprint provides.  Illinois Relay is a free service, available 24 hours a day, seven days a week. For specific information about Illinois Relay and its features, click here.

What are the Requirements?

There are application requirements.  You must,

  • Be a legal resident of the state of Illinois
  • Have working land line phone service in your home
  • Be certified by a physician, audiologist, speech pathologist, or DHS/DRS counselor

* There are no age or income restrictions to participate in ITAC’s programs.

Approved applicants may obtain one piece of equipment at no charge so that they may communicate by telephone more easily.